RETURN AND EXCHANGE POLICY
Please note: We do not offer refunds, only exchanges. Refunds are only provided if the requested exchange size is not in stock.
Exchanges:
• We accept size exchanges only within 30 days of purchase.
• Items must be unworn, unwashed, and in original packaging.
• Exchanges for a different color or product are not permitted.
• Customers are responsible for return shipping costs unless the exchange is due to a product defect or order error.
How to Request an Exchange:
1. Email info@shopkapes with your order number and the new size requested.
2. We will provide you with exchange instructions.
3. Once we receive and inspect the item, your new size will be shipped within 5-7 business days.
4. If your requested size is unavailable, we will offer a different item or a refund.
Non-Exchangeable Items:
• Worn, washed, damaged, or altered items.
• Items without original tags and packaging.
• Final sale or promotional items.
For any shipping or exchange inquiries, please contact us at info@shopkapes.com
Need Help? Explore Our Policies Below
Shipping Policy
Shipping Policy
Shipping Policy
Processing Time:
• Orders are processed within 1-2 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
Shipping Options & Delivery Times:
• Standard Shipping: 3-4 business days
• Expedited Shipping: 1-2 business days
Shipping Costs:
• Shipping rates are calculated at checkout based on location and selected shipping method.
• Free standard shipping on orders over $100.
Tracking Information:
• Once your order ships, you will receive a tracking number via email.
• If tracking shows “delivered” but you have not received your package, please contact the carrier before reaching out to us.
Lost or Delayed Packages:
• We are not responsible for shipping delays caused by carriers or unforeseen circumstances.
• If your package is lost, contact us, and we will assist in filing a claim.
Return & Exchange Policy
Return & Exchange Policy
Terms & Privacy Policy
Terms & Privacy Policy
Terms of Use
Welcome to KAPES! By accessing or using our website, services, and products, you agree to comply with these Terms of Use. If you do not agree, please do not use our services.
1. Use of Our Website & Services
You must be at least 18 years old or have permission from a guardian to use our site.
You agree not to misuse our website, including attempting to hack, disrupt, or interfere with our services.
All content, logos, and images on this site are the property of KAPES and cannot be used without permission.
2. Orders & Payments
Prices are subject to change without notice.
We reserve the right to refuse or cancel any order at our discretion.
Payments must be completed before orders are processed and shipped.
3. Returns & Refunds
Please refer to our [Return Policy] for details on returns, exchanges, and refunds.
4. Subscription & Emails
• By subscribing to our emails, you agree to receive marketing and promotional content. You can unsubscribe at any time.
5. Limitation of Liability
KAPES is not responsible for any indirect or incidental damages resulting from the use of our products or website.
6. Changes to These Terms
We may update these Terms of Use at any time. Continued use of our website means you accept the revised terms.
For any questions, contact us at shopkapes@gmail.com.
Privacy Policy
Last updated March 2025
Your privacy is important to us. This Privacy Policy explains how KAPES collects, uses, and protects your personal information.
1. Information We Collect
We may collect:
Personal details (name, email, shipping/billing address, phone number) when you place an order or subscribe to our emails.
Payment information (processed securely through third-party providers).
Usage data, including cookies and analytics, to improve our website.
2. How We Use Your Information
We use your information to:
Process and fulfill orders.
Send promotional emails (you can unsubscribe anytime).
Improve our services and customer experience.
3. Sharing Your Information
We do not sell your personal data.
We may share information with third-party services for payment processing, shipping, or marketing.
4. Your Rights
You can request access, correction, or deletion of your personal data by contacting us.
You can opt out of promotional emails by clicking the unsubscribe link.
5. Security Measures
We take reasonable security steps to protect your data, but we cannot guarantee 100% security.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Please review it periodically.
For any privacy concerns, contact us at info@shopkapes.com
Contact Us
Contact Us
We’d love to hear from you! Whether you have questions about our products, need assistance with your order, or just want to give us feedback, we’re here to help.
Customer Support
For any inquiries regarding orders, shipping, exchanges, or returns, please reach out to us. We’ll get back to you as soon as possible.
• Email: info@shopkapes.com
Business Hours
Our customer support team is available during the following hours:
• Monday to Friday: 9 AM - 5 PM EST
• Saturday & Sunday: Closed
Social Media
Stay connected with us on social media for updates, promotions, and more:
• Instagram: @shopkapes
Size Chart
Size Chart
| Size | Number Size | Bust (IN) | Waist (IN) | Hip (IN) |
|---|---|---|---|---|
| XXS | 00 | 30–31 | 23–24 | 32–33 |
| XS | 0–2 | 32–33 | 25–26 | 34–35 |
| S | 4–6 | 34–35 | 27–28 | 36–37 |
| M | 8–10 | 36–37 | 29–30 | 38–39 |
| L | 12–14 | 38–40 | 31–33 | 40–42 |
| XL | 16–18 | 41–43 | 34–36 | 43–45 |
| 2X | 20–22 | 44–46 | 37–39 | 46–48 |
| 3X | 24–26 | 47–49 | 40–42 | 49–51 |
How to Measure
Bust: Measure around the fullest part of your bust.
Waist: Measure around the narrowest part of your waist.
Hip: Measure around the fullest part of your hips.
Inseam: Regular inseam is 29 IN; Petite inseam is 27 IN.