Customer Support

Shipping Policy

Processing Time:

• Orders are processed within 1-2 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Options & Delivery Times:

• Standard Shipping: 3-4 business days

• Expedited Shipping: 1-2 business days

Shipping Costs:

• Shipping rates are calculated at checkout based on location and selected shipping method.

• Free standard shipping on orders over $100.

Tracking Information:

• Once your order ships, you will receive a tracking number via email.

• If tracking shows “delivered” but you have not received your package, please contact the carrier before reaching out to us.

Lost or Delayed Packages:

• We are not responsible for shipping delays caused by carriers or unforeseen circumstances.

• If your package is lost, contact us, and we will assist in filing a claim.

 

Privacy Policy
Last updated March 2025

Your privacy is important to us. This Privacy Policy explains how KAPES collects, uses, and protects your personal information.

1. Information We Collect

We may collect:

Personal details (name, email, shipping/billing address, phone number) when you place an order or subscribe to our emails.

Payment information (processed securely through third-party providers).

Usage data, including cookies and analytics, to improve our website.

2. How We Use Your Information

We use your information to:

Process and fulfill orders.

Send promotional emails (you can unsubscribe anytime).

Improve our services and customer experience.

3. Sharing Your Information

We do not sell your personal data.

We may share information with third-party services for payment processing, shipping, or marketing.

4. Your Rights

You can request access, correction, or deletion of your personal data by contacting us.

You can opt out of promotional emails by clicking the unsubscribe link.

5. Security Measures

We take reasonable security steps to protect your data, but we cannot guarantee 100% security.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Please review it periodically.

For any privacy concerns, contact us at info@shopkapes.com

We’d love to hear from you! Whether you have questions about our products, need assistance with your order, or just want to give us feedback, we’re here to help.

Customer Support

For any inquiries regarding orders, shipping, exchanges, or returns, please reach out to us. We’ll get back to you as soon as possible.

• Email: info@shopkapes.com

Business Hours

Our customer support team is available during the following hours:

• Monday to Friday: 9 AM - 5 PM EST

• Saturday & Sunday: Closed

Social Media

Stay connected with us on social media for updates, promotions, and more:

• Instagram: @shopkapes